Registration No: 2021/513748/07 · Effective 1 September 2026
1. What you are buying
LPD Quality Network is a digital SaaS subscription. After successful payment through Paystack you receive electronic access to the platform at www.lpdquality.com. There is no physical goods delivery.
2. Delivery timeline
Access is granted immediately after Paystack confirms payment — typically within minutes, and not later than 24 hours. If access is not available within 24 hours, email jacqdut@gmail.com and we will restore access or refund the charge in full.
3. Trial
The 14-day trial is free and does not require a payment card. There is nothing to refund on a trial that was never charged.
4. When we refund
Failed or duplicate payment — refunded in full as soon as we confirm it with Paystack.
No access within 24 hours of a successful charge — full refund if we cannot restore access.
First paid subscription, unused — if you request a refund within 7 days of the first paid charge and have not materially used the Service (no production inspections or project data of substance), we will refund that first charge.
Consumer Protection Act — where the Act applies, your statutory cooling-off and other rights are not limited by this policy.
5. When we do not refund
Change of mind after the Service has been used on a live project (inspections, NCRs, ITPs, training records created).
The remaining unused days of a billing period after you cancel — access continues until the period ends; we do not refund the stub unless required by law.
Failure to cancel before renewal, after we have provided a working cancellation route (see the Cancellation Policy).
6. How to request a refund
Email jacqdut@gmail.com from the account email, with the Paystack reference, date and reason. We aim to respond within 2 business days. Approved refunds are returned to the original payment method via Paystack, typically within 5–10 business days depending on your bank.