LPD Services and Supply (Pty) Ltd (“LPD”, “we”, “us” or “our”) operates the LPD Quality Network platform (also known as Aegis Quality Network) and related websites and mobile applications (the “Service”). This Privacy Policy explains how we collect, use, store, share and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws.
By creating an account, using the Service, or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
LPD Services and Supply (Pty) Ltd
Registration Number: 2021/513748/07
Tax Number: 9112120267
Cape Town, South Africa
Website: www.lpdquality.com
Contact for privacy matters: the email address published on our website under Support / Contact.
We may collect the following categories of personal information:
We do not intentionally collect special personal information (as defined in POPIA) such as race, health, biometric data or criminal records, unless you voluntarily upload such information as part of project documentation.
We collect information directly from you when you register, use the Service, upload content, or contact us. We also collect technical data automatically through cookies, server logs and similar technologies when you access the Service. We may receive limited information from third-party authentication providers (e.g. Google or Microsoft sign-in) if you choose to use them.
We use personal information for the following purposes:
We process personal information on the following grounds: (a) performance of a contract with you; (b) our legitimate interests in operating, securing and improving the Service; (c) compliance with legal obligations; and (d) consent where required (for example certain marketing communications).
We do not sell your personal information. We may share information with trusted service providers who assist us in operating the Service, including cloud hosting and database providers (e.g. Supabase, Vercel), payment processors (Paystack), email delivery services, analytics and error-monitoring tools (where used), and professional advisers under confidentiality obligations.
These providers are only permitted to process information on our instructions and for the purposes described in this Policy. We may also disclose information if required by law, court order, or to protect our rights, safety or property, or that of our users.
Some of our service providers may process data in countries outside South Africa. Where we transfer personal information internationally, we take reasonable steps to ensure an adequate level of protection consistent with POPIA requirements.
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal, accounting or reporting requirements, or to resolve disputes. Project data is retained according to your subscription and any contractual retention settings you configure. When an account is closed or data is no longer needed, we will delete or anonymise it within a reasonable period, subject to legal retention obligations.
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, destruction or alteration. These include encryption in transit, access controls, secure authentication, and regular security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to the provisions of POPIA, you have the right to:
To exercise any of these rights, please contact us using the details in section 2. We may need to verify your identity before responding.
We use cookies and similar technologies that are necessary for the Service to function (e.g. authentication and session management). We may also use limited analytics cookies to understand usage and improve the platform. You can control cookies through your browser settings, but disabling essential cookies may affect functionality.
The Service is intended for business and professional use and is not directed at children under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of the Service after changes constitutes acceptance of the updated Policy where permitted by law.
If you have questions about this Privacy Policy or our data practices, please contact us via the support channels on www.lpdquality.com or at the registered address of LPD Services and Supply (Pty) Ltd, Cape Town, South Africa.
You also have the right to lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.